CONTACT US
Your feedback is important to us. Use our online contact form to inquire about your order, our products, or send us any questions or suggestions you may have.
ORDERS
To order by phone: (877) 843-0510. We accept telephone orders Monday through Saturday, 10 am to 6 pm EST.
CREDIT CARDS
We accept Visa, American Express, Mastercard and Discover as well as PayPal.
CUSTOMER SERVICE
Gift Horse Baskets produces high quality, customized gift baskets that are tailored to fit the recipient. We strive to provide exciting, beautifully designed baskets, filled with high quality products. Our most valuable asset is our reputation, and our reputation revolves around the quality of our products and the customer service we offer. If for any reason you are dissatisfied with your purchase, please call us immediately.
Customer service: (877) 843-0510 Hours of operation: (Eastern Time) 10:00 AM – 6:00 PM Monday – Saturday.
We are closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
With a little lead time, we can tailor baskets to fit any occasion. We have lots of ideas for new farms, new equine partners, barn parities, sponsor gifts, and awards. Many of our gifts can be personalized with the name or initial of the recipient either by embroidery or engraved plate. Personalized items must be done by special order and require additional delivery time.
When you are sending gifts, we will enclose your personal greetings. Please enter your message and name in the space provided at Checkout. Your greetings and signature are personally prepared and included with the gifts you have selected.
CUSTOMIZED GIFTS & PERSONALIZATION
We love special orders! To order “off the menu,” or to discuss volume gifts for large events, give us a call. Our expertise and guidance is available to you at no extra charge. We also offer a downloadable PDF file for those who wish to order offline. Download the PDF form, fill it out and contact us to complete your purchase.
Many of our baskets offer you a choice of colors. If no color is chosen, we reserve the right to coordinate the colors in your basket. Please see our order form for color choices.
SHIPPING AND DELIVERY
Our shipping charges are in addition to the product prices and are based on merchandise total (before tax) shipped per delivery address and added to your total cost.
Orders received online are shipped within 2 to 3 business days. Rush shipping is available, but can be costly. Call us at 866 843 0501 to arrange for Next Day Air and Second Day Air shipments. We love advance orders! If you would like to place an order for a delayed delivery date, call us at (866) 843-0501.
We ship via standard FedEx ground throughout the contiguous United States. We can ship to PO boxes only by USPS. By special arrangement we can shop to Canada.
Standard Ground Shipping Rates:
- Gifts up to $35.00 – $11.95 shipping charge
- $35.99 to $65.00 – $16.99 shipping charge
- $65.99 to $85.00 – $24.95 shipping charge
- $85.99 to $150.00 – $29.99 shipping charge
Typically web orders are shipped and delivered Monday – Friday. Please note that FedEx does not ship or deliver ground packages on Saturdays, Sundays or holidays.
